Refund, Cancellation & Return Policy

No Cancellations, Returns, or Refunds

This policy explains how cancellations, returns, and refunds work for orders placed through the Platform. Under this policy:

1. All orders placed on the Platform are prepaid — we accept payment online through PhonePe only, and do not offer Cash on Delivery (COD) for any order, retail or wholesale.
2. Once an order is placed and payment is confirmed, it is final. We do not accept cancellation requests, and we do not offer returns, exchanges, or refunds of any kind — including for perishable items, change of mind, or orders that have not yet shipped.
3. This is a strict no-cancellation, no-return, no-refund policy and applies equally to every order placed through the Platform, retail or wholesale.

Damaged or Incorrect Orders

If your order arrives visibly damaged, or a wrong item was packed by us, please contact us with your order number and photos within 1 day of delivery. We will look into every report, but this does not itself guarantee a refund, replacement, or exchange — it is a channel for us to address genuine fulfillment errors on our end.